At Nailsnail, we are dedicated to ensuring that every customer's experience is as detailed and beautiful as our nails. If you need assistance, please reach out to us at hello@nailsnail.shop.

Returns & Exchanges Policy

For hygiene reasons, we cannot process exchanges or issue refunds if you simply change your mind or wish to request a different style or size. We recommend that you carefully review your order and choose the appropriate size according to our size guide before completing your purchase. We greatly appreciate your understanding on this matter. We value the trust you place in us and prioritize your health and safety above all. 💓

Faulty Items

While rare, if you happen to receive a faulty item or if there's an oversight on our part, please contact us immediately. We promise to address such issues with urgency and care, handling them on a case-by-case basis to ensure your complete satisfaction.

Thank you for choosing Nailsnail. We are here to elevate your beauty, one nail at a time. 💅✨

If you have any further questions or require assistance, please don't hesitate to contact us at hello@nailsnail.shop. We are here to help you throughout the return process.