Shipping policy

SHIPPING POLICY

 

��� WORLDWIDE SHIPPING

At Nailsnail, we're passionate about delivering our handcrafted masterpieces to nail enthusiasts all around the world. Shipping specifics, including charges and estimated delivery times, will be clearly laid out for you during checkout. We're thrilled to offer complimentary shipping on all orders exceeding £89

 

Once your order has been processed, you will receive an email with the shipping date confirmation and tracking information. Shipping times are provided as a guide; Nailsnail cannot be held responsible for customs clearance delays or other possible delays.

 

**International Customs and Duty Fees:** As we are unable to advise the exact amount of customs and duty fees, buyers are responsible for all customs and duty fees that may be incurred once the order has reached the destination.

 

��� CRAFTING YOUR NAILSNAIL MAGIC

Every Nailsnail set is uniquely tailored just for you. Our made-to-order approach not only guarantees personalized craftsmanship but also champions sustainability by reducing waste. Kindly allow 2-5 business days for our dedicated artists to craft your perfect set.

 

��� SHIPPING TIMELINE

Your order will be dispatched as soon as our nail techs finish handcrafting your nails. Keep in mind, we're in full swing on business days, which excludes weekends and public holidays. As soon as your Nailsnail package begins its journey to you, you'll receive an email with a tracking number to chart its progress.

See below to find more information regarding delivery timeframes per destination.

 

All domestic orders are shipped Monday through Friday, excluding holidays. Orders placed after 3 PM AWST, Monday – Friday, will typically be processed the next business day. Orders placed on Saturday, Sunday, and holidays will be processed on the next available business day.

 

Domestic Shipping (UK):** 2 – 7 business days

 

**International Shipping:** 2 – 3 weeks (estimated delivery dates will be shown at checkout based on your location)

 

��� LOST OR STOLEN ITEM

We understand the frustration of awaiting a cherished package, only for it to go missing. While circumstances like these are beyond our control, our devoted customer service team will collaborate closely with you and the carrier office to address and resolve the issue. Your satisfaction is our priority, and we'll make every effort to ensure a positive experience.